FAQs and T&Cs
How does the membership system work?
Our flexible GOLD membership system puts you in charge. We offer live online classes 51 weeks a year (which are included in your membership) and ‘real life’ classes during term time (where corona-related issues aren’t preventing us!) so that wherever you are and whatever your circumstances, you can make sure your little one gets their weekly (or daily if you like!) dose of brain boosting musical learning. SILVER membership is for online classes only. The auto-renewing monthly membership fees start when you do, and will continue until you cancel. You can do so at anytime via our homepage by clicking ‘My Account’ (top right hand side) and following the instructions.What are you doing to mitigate the risk of COVID-19?
We will be ensuring everyone is temperature checked and hand sanitised before they enter the class room and have completed a risk assessment in conjunction with each of our venues to decide on how many pupils we can safely admit and how they should enter and exit the building. We’ve introduced a gap between classes to ease the changeover and ask that each pupil be accompanied by only one adult. Our venues all have enhanced cleaning regimes, and the Mini Mozart kits will be quarantined for a week between classes to make sure that no virus is present. You are encouraged to bring your own hand sanitiser to class which we’ll use before any shared equipment (like the parachute) is handled, and you may wish to bring your own shaker and scarf to wrap around the parachute and scrunchie or use as an alternative prop for those exercises. Following government guidelines on PPE in early years settings, our teachers don’t have to wear facemasks (though some may choose to do so during activities such as using the giant scrunchie/parachute), but all other adults should wear masks throughout the classes. Read in more detail about our new COVID-19 health and safety protocols.Are you operating in-person classes the current national lockdown?
The Government’s roadmap for exiting the lockdown currently states: Stay At Home. All our venues and in-person classes remain closed but the good news is that (assuming everything goes according to plan) we are allowed to re-open our doors from Monday 12 April 2021.
In the meantime, support groups are still available to access and should you require, we urge you to contact the NHS Breastfeeding Support Group services search, PANDAS who offer a support service for parents struggling with Postnatal Depression, APNI (Association for Post Natal Illness), the Samaritans or MIND .
Whilst we are disappointed that we can’t work sooner, as leaders in our sector, it is important that we are scrupulous in following the rules and not having any part in prolonging the pandemic.
How much will you charge if I book my in-person place during lockdown?
If you subscribe to classes during lockdown you’ll be reserving your place for when in-person classes resume and subscribing in the meantime to online classes. Places are limited and are reserved on a first come first serve basis. Our sector has had a confirmed start date of 12 April 2021, therefore the monthly fee will rise each week to reflect the number of in-person classes we anticipate being able to run in the 31 days following the date you book.
- 15 – 19 March = 1 class
- 22 – 26 March = 2 classes
- 29 March – 2 April = 3 classes
- 5 – 9 April = 4 classes
- 12 April and subsequent months 100% of usual monthly fee.
We will run in-person classes throughout the 2021 Easter Holidays with the exception of Good Friday and Easter Monday. If there’s any change with the start date for your venue, we’ll email you to let you know.
I only want to come to the real classes. Why do I have to pay for the online ones in the meantime?
If there’s anything COVID-19 has taught us, it’s not to count your chickens! When the pandemic hit, we needed to come up with a system with some inbuilt flexibility so that we could scale up and down quickly. Our membership model provides you with value, so even if we have to pause our in-person classes for whatever reason (though hopefully this won’t happen again!), you will still have access to online classes. In addition, you will be helping us to keep our heads above water, so that we don’t have to throw in the towel and our business be forced to close.
If you subscribe to classes during lockdown you’ll be reserving your place for when in-person classes resume and subscribing in the meantime to online classes. Places are limited and are reserved on a first come first serve basis.
Why Mini Mozart? What do you mean? Have you not seen our video yet?
What happens in each 40 minute class? Seriously – watch the video!
What are the term dates for 2021?
We run 13 weekly live online classes 51 weeks a year and in-person classes during school term time, with the exception of Easter 2021 where we will be running throughout the Easter hols (except for Good Friday and Easter Monday as all our venues are closed).
London – we will be resuming in person classes as soon as regulations allow us on 12 April and continuing throughout the Easter holidays (apart from Good Friday and Easter Monday). Term ends on Friday 23 July 2021 with a half term break in week of 31 May – 4 June 2021 inclusive. There will be no in-person classes on Monday 3 May (bank hols).
Hertfordshire – we will be resuming in person classes as soon as regulations allow us on 12 April and continuing throughout the Easter holidays (apart from Good Friday and Easter Monday). Term ends on Friday 16 July 2021 with a half term break in week of 31 May – 4 June 2021 inclusive. There will be no in-person classes on Monday 3 May (bank hols).
Some of our classes have slightly different dates and these are listed within our individual class descriptions or will be emailed to subscribers.
Why is the price for one location different to another? The cost of the class varies due to different room and piano hire rates from venue to venue.
Why is it more expensive than some of the other baby & toddler classes? Because you get what you pay for! No seriously, we have a piano accompanist, AND an orchestral musician leading the class, AND occasional visiting ensemble musicians and they all have to be paid!
Can I book a taster class? Yes, but only for online classes at the moment while we try to keep as COVID secure as possible.
What happens if I go on holiday or my child is ill? Can I do make up classes? Not at the moment while we’re trying to keep as COVID secure as possible. You can always take one – or more – of the 13 weekly live online classes instead.
How do I cancel my place? Simply go to the ‘My Account’ area on our homepage (top right hand corner) and follow the instructions. We’ve made it as easy as possible.
I’d like to cancel half way through my membership month. Will you refund the remainder? Sorry – no! We’ve tried to make membership as flexible as possible, but we couldn’t find a membership system that would facilitate refunding partial months (literally no other subscription system does it) and the idea of doing it manually makes us want to curl up in the corner and whimper. You will of course have access to all your membership benefits until the end of your membership month, whenever you cancel. In the event of a further Lockdown, we will immediately reduce any renewal fees back down to £24.99, but we will not refund any payments already taken nor carry them over. Clients receive government information at the same time as we do and can cancel their monthly subscription any time via the My Account area of the website. We can no longer indemnify clients against any loss made if we’re obliged to cancel or postpone classes through no fault of our own.
I’ve cancelled my Gold member subscription but I’m still receiving communications from you. Why? Our subscriptions work like a gym membership – you are entitled to continue to attend in-person and online classes until the last day before your subscription would have renewed. So, for example, if your subscription renews on the 14th of a month but you cancel on 1st, you would still be able to attend classes right up until the 13th and therefore, we’ll continue to send you relevant communications for that period.
Can I bring my baby to a toddler class? The toddler class is for children ages 16 months – 4 years. Babes in arms (under 6 months) can come along free to their older sibling’s class. Once they’re sitting up, some venues have a mixed baby and toddler class but if not book both children into the Toddlers class.
Can I bring my toddler to a baby class? The baby classes are for ages 0- 15 months. We like to preserve the relative calm of the Babies class, so no toddlers allowed!
Our baby classes are specifically aimed at the babies, where they can be safely laid on the ground to experience the music without being stomped on by marauding toddlers!
Is there a sibling or twins discount? As we’ve had to reduce our class numbers by at least 25% to comply with COVID regs, this has eaten up our profit and means we’re no longer able to offer a sibling discount. Sorry!
How is the mixed Babies & Toddlers class different? It’s not really. But the teacher is aware that whilst the babies enjoy the class with their adults, they need to entertain the older siblings.
The teacher will of course circulate as normal (Covid guidelines permitting) so that the younger children can also enjoy the instruments.
The class is showing full, how do I get on the waiting list? Flowers and fine wine help. Just kidding. Sign up to the waiting list. Although it won’t cost anything, you must ‘Add To Cart’ and complete the transaction to be added to the list. We will then contact you as soon as a place becomes available.
How many children are in each class? This depends on the size of the venue, usually between 10-15, a reduction of 25% on pre-COVID numbers.
Can I bring more than one adult? Although we used to be able to be easy-going about this, until COVID is no longer a risk to our clients and staff, we’re asking that each child be accompanied by only one adult per week until Covid restrictions are relaxed.
Can I use my phone in class? The children get some much more out of class if their adults join in, so please support our policy in only using phones to take photos.
Can my children eat in class? To keep our venues clean and allergy friendly, we ask that you don’t bring food into class.
Why don’t you offer Pay As You Go classes? We used to, but the classes were so popular that they were packed to the rafters making it difficult to maintain the quality of the class. It didn’t seem fair to turn people away who’d actually made it out of the house with a dressed and fed child, but we had to cap the numbers somehow and taking advance bookings is the fairest way to do that.
Our Photo Policy Mini Mozart is in agreement with the NSPCC who say that “It’s important that children feel happy with their achievements and have photographs and films of their special moments. Family and friends also want to be able to share the successes of their children when they have been part of a special event or activity.” We occasionally take photographs at class for you to purchase and for publicity purposes. In accordance with the NSPCC guidelines, we never publish a photo of a child with their name or any other piece of information that could later be used to identify them.
If you take photos/videos of your child during class, check with other parents/carers first if their children are in view. If you DO NOT want us to photograph your child, you may opt out by clicking here.
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