Question 1

Why Mini Mozart?

Accepted Answer

We pride ourselves on being the best baby and toddler music class in London. A Mini Mozart class is like no other; with live classical musicians, a pianist and the most talented teachers in the industry.

Question 2

What happens in each 45 minute class?

Accepted Answer

Our resident pianist and ever changing cast of orchestral musicians will educate and enchant you both ‘circle style’ with a carefully curated mix of Classical Music, nursery favourites, props and games.You’ll leave having had a great time, having met some other parents & carers with babies the same age as yours, and knowing you’ve done something wonderful to stimulate your little one’s development.

Question 3

Can I book a taster class?

Accepted Answer

Yes, we offer this at all our venues unless the class is fully booked – look here for up-to-date availability.

Question 4

Babies, Toddlers or Babies & Toddlers Class?

Accepted Answer

As a guide, the cusp between the Babies & Toddlers class starts about 15 months. The toddlers class is for confident walkers, but we leave it to you who knows your child best to choose which class will suit them best. The Babies & Toddlers Together classes are suitable for all children aged 0-4 years (not just siblings).  The teacher adapts the class pending the age of the children attending, so everyone can join in the musical fun!

Question 5

Can I bring my Toddler to a Babies class?

Accepted Answer

We want to make sure that the class is enjoyable for all and that babies are given a chance to engage with and enjoy all the props and meet our musician without getting trodden on by enthusiastic toddlers. With this in mind, it is not possible to bring a toddler into a Babies only class.

Question 6

Can I bring my baby to a Toddlers class?

Accepted Answer

Our toddler classes are aimed at children from around 16 months through to aged 4 who are steady on their feet. If you have a baby under 6 months and are looking to bring your older child too we will consider this on a venue by venue basis provided the little one stays in your arms. As soon as they are sitting unaided it might be more appropriate to switch to a mixed class if one is available.

Question 7

How is the mixed Babies & Toddlers class different?

Accepted Answer

The mixed Babies & Toddlers class is a very similar format to a Toddlers or Babies class on its own. Teachers make sure good use is made of props and all children are accommodated. The baby-friendly elements are used; especially for the littlest ones, and we adapt our activities so that both babies and toddlers can participate. Teachers circulate the room carefully so that every child gets a good view of the instruments and musician if they choose to sit back from the group.

Question 8

How many children are in each class?

Accepted Answer

This depends on the size of the venue and room. Classes are mixed ages, but generally, we keep classes at around 16 children maximum.

Question 9

Can I bring more than one adult?

Accepted Answer

Generally, we allow one adult per child. If Grandma or another relative would like to come along too, please email us in advance and we will do our best to accommodate you if possible within the space.

Question 10

Why is it more expensive than some other baby & toddler classes?

Accepted Answer

Each class has a pianist and orchestral lead musician playing live for the whole duration of the session, plus occasional guest musicians. The cost reflects the high standard of our musicians and teachers. By selecting a membership, the price you pay for each term is locked in and will not increase whilst you are subscribed.

Question 11

The class is showing full, how do I get on the waiting list?

Accepted Answer

If a class has reached capacity, you should see the option for a waiting list on the booking page. Please click on this and you will be added to the waitlist and automatically informed when a place becomes available.

Question 12

Do you have classes in my area?

Question 13

How does the membership system work?

Accepted Answer

The membership is a recurring monthly service. Your subscription will renew automatically on the same date each month. This spreads the cost of your classes evenly across the year, avoids a large upfront cost at the start of every school term, and makes it easy to manage your attendance in your online account. You can join or cancel at any time. Links to your account are included in your booking confirmation and renewal emails.

Question 14

Why should I subscribe?

Accepted Answer

Subscribing guarantees your space in class every week at your usual time and venue. It is cheaper than paying for individual sessions, provides access to make-up classes, allows you to gift your missed session to a friend, and ensures regular repetition which is incredibly beneficial for musical, cognitive and social development in early childhood.

Question 15

Can I do a make-up class if I go on holiday or my child is ill?

Accepted Answer

Yes. Please notify us in advance by email when you know you can't attend and let us know the date and which venue you would prefer for your make-up class. You are welcome to do your make-up classes at any of our venues. Alternatively, you can give your place to a friend for the week. Make-up classes must be taken within the same term.

Question 16

Is there a sibling or twins discount?

Accepted Answer

Yes, we offer a 50% discount for siblings and twins. Please email us and we will provide you with a discount code to use when booking.

Question 17

Do you have a bursary scheme?

Accepted Answer

We offer an 80% discount for families on Universal Credit or similar support. If you are experiencing financial difficulty or have any questions about eligibility, please contact us by email or phone and our team will be happy to help.

Question 18

Can I book my subscription in advance?

Accepted Answer

Yes, you can reserve your subscription in advance – usually up to 4 weeks before the start of the term – depending on capacity and availability.

Question 19

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time using the Cancel button in your My Account page. You are responsible for managing your own membership. Links to your account are included in every payment receipt and renewal notice.

Question 20

If I cancel halfway through my membership month, will you refund the remainder?

Accepted Answer

We do not offer partial refunds for unused time. You will continue to have access to all membership benefits until the end of your paid billing period.

Question 21

Will I get a refund for months when there aren’t as many classes, such as school holidays?

Accepted Answer

No. Our monthly fees are calculated by averaging the cost of classes across the full school year including holiday sessions and special events. If you prefer not to attend during holidays, please cancel your membership before your renewal date.

Question 22

Can I get a refund?

Accepted Answer

Refunds are only offered if we cancel a class. The membership model provides flexibility and requires only a one-month commitment. Reminder emails are sent before each renewal to give you time to make changes to your plan if needed.

Question 23

Why is the price for one location different from another?

Accepted Answer

Prices vary due to differences in venue hire, storage costs and piano hire across different locations.

Question 24

What are the Term Dates for 2025/26?

Accepted Answer

In-person classes run during school term time only. There are no classes on bank holidays. Full and up-to-date term dates are always available on the Term Dates page and may vary slightly between venues.

Question 25

My little one is feeling unwell, can I still come to class?

Accepted Answer

If your child is unwell, please keep them at home so they can rest and to help avoid spreading germs. Please let us know in advance and we will help arrange a make-up class for you.

Question 26

Do I need to bring anything to class?

Accepted Answer

You do not need to bring anything special, but many parents find it helpful to bring a small blanket for their little one to sit on.

Question 27

Can I use my phone in class?

Accepted Answer

We encourage full participation in class so please use your phone minimally. Feel free to take photos of your own child but please be mindful not to include other children without their parents’ permission.

Question 28

Can my children eat in class?

Accepted Answer

No. To keep the space clean and safe for all children, including those with allergies, eating is not permitted during class.

Question 29

What is your photo / video policy?

Accepted Answer

From time to time, we take photographs in class for parents to purchase and for marketing purposes, following NSPCC safeguarding guidelines. We do not publish identifiable information and you may opt out of photos simply by choosing not to participate or by informing us by email. If you are taking your own photos, please check with other parents before capturing other children in your images.

Shepherd’s Bush Toddlers

“The only class I bothered to do with my second child”

"My little one is completely transfixed by the instruments"

“The online classes have had my son completely transfixed - even as he's been recovering from Chicken Pox!”

"We don't live in the UK so it's been brilliant to still be able to access high quality story-telling with real orchestral instruments on screen."